Case Study:
Home Details
In both warranty work & home construction, all data collected is related to one thing: the home. This project’s aim was to provide a clean and consistent area for all users to find the information that is relevant to their current job at hand.
Core Feature:
Work Details
Work orders consist of 3 major areas: Order details, attempts & activity logs. My primary goal was to make sure all 3 areas were easily accessible without overloading the users.
Solutions
— Created a work order dashboard to highlight issues and open orders
— Provided a tabbed navigation to access all core areas
Problems
— Needed a dedicated space for each work order
— Home details need to hold all work orders for a home
— Dispatchers need to be provided with all work order priorities
Core Feature:
Work Progression
As a work order is being completed, dispatchers require different information about the issues & repairs being done. I needed to display all the various states that an order and its tasks could go through in this process
Core Feature:
Home Details Entry
It is essential that the home details be accessible from anywhere. My focus was how they were being accessed from a dispatch card, but anywhere an address is visible is an entry point into the page.
